Engagements

We sell a handful of shapes of work. The capability behind them is the same; what changes is how much we take on, for how long, and where the line sits between us and the client’s own team. Most relationships move between these shapes over time: an assessment becomes a project, a project settles into support.

Assessments

A short, fixed piece of work that answers a question. We look at the landscape as it is, set out what we see, and give clear recommendations and a direction of travel. An assessment is scoped tightly and time-boxed, and it is often how a longer relationship starts, because it de-risks whatever comes next.

Project delivery

A dedicated amarti team delivering a defined outcome, usually against a real deadline. We stand up the team, own the delivery, and run it in the open against a visible plan (see the delivery process). This is the shape for a migration, a build or a transformation with a clear finish line.

Embedded and team augmentation

Here we strengthen a client’s own team rather than delivering alongside it. One or more amarti people join a client squad and work as part of it: a single backlog, a shared cadence, and ownership of outcomes rather than a list of tasks. It suits a client who has the direction but needs capacity or a particular skill, and who wants their own team stronger at the end of it. Our people are amarti through and through while they are embedded; the responsibility for their work stays with us.

Ongoing support

Once something is live, support keeps it healthy: operational fixes, enhancements, and enabling the client’s own people to run it. What support covers, and what it does not, is agreed per engagement rather than assumed, so both sides know where it stops. Support is deliberately not a substitute for a project: if the work grows past keeping the lights on, it becomes one.

When something breaks, one person coordinates and keeps the client informed while another diagnoses and fixes, and they are never the same person. Whoever has their hands in the system should not also be the one fielding the questions.

How engagements are priced and staffed

Staffing follows the shape. An assessment is a small, senior team for a short window. A project is a dedicated team sized to the outcome. Embedded work is one or a few people inside a client squad. Support is a smaller standing capacity.

Commercially we work in the usual ways: fixed price where scope is well understood, time and materials where it is genuinely uncertain, and a retainer for ongoing support. Which one fits, and the numbers behind it, are agreed per engagement. Rates and commercial terms are never published; they live in the statement of work.

We only sign work we can staff and deliver to standard. As the Standard Operations Policy and Procedure puts it, walking away early is cheaper than failing later. And anything carrying a client’s name or logo, whether a deck or a case study, goes outside only under a non-disclosure agreement; a leave-behind is left behind after the conversation, never sent cold.