Delivery

Delivery covers everything between a client saying yes and the work being handed over. It is the part of the handbook most people use weekly, so it should stay concrete: what happens, who does it, and what gets written down.

In this section

• Process covers the stages a piece of work moves through.
• Engagements covers the shapes of work we sell and how each one is run.
• Delivery quality covers the regular self-assessment that keeps an engagement healthy.
• Test strategy covers how we think about testing across an engagement.
• Joining an engagement is the internal checklist for starting on a client: screening, access, devices and data.
• Rolling off a client covers how we leave an engagement well, and cleanly.