How we work

This page is about the rhythm of a normal week: when and where we work, the meetings we keep, and how a decision actually gets made. It is culture, not entitlement. Anything binding, like leave or notice, is a policy and lives under Policies.

Hours and flexibility

We work to outcomes, not to the clock. There are no rigid core hours; we trust people to arrange their day around their work and their life, and to be reachable when the team needs them. In practice that means flexing the day for the school run, a gym class or an appointment is normal, as long as the work lands and the people relying on you know the plan.

The entitlements behind this, holiday, sickness and the rest, are set out in the work environment policies.

Where we work

We are remote-first. Day to day, people work from wherever they are most effective, and we do not run a central office you are expected to be in. Two things pull us together in person: we meet up as a team from time to time, and delivery often happens on a client’s site or programme, which is a normal part of consulting here. The remote working policy covers the practicalities.

Meetings

We keep few meetings and make them count. The fixed point in the week is a team sync, where we walk through what is in flight, agree what is happening next and who owns it. Notes and next steps are written down each week with an owner against every action, so a decision taken in a meeting does not evaporate when the call ends.

If a meeting could have been a document or a message, we make it one. A standing meeting that has stopped earning its place gets dropped.

How decisions get made

Decisions here are deliberately lightweight. Most of the time, someone writes the thinking up in a shared document, others comment, and we converge. Bigger calls get a clear owner and a deadline for input rather than an open-ended debate.

We hold to disagree and commit, one of our values: we listen, we give our reasons, and once a decision is made the whole team gets behind it, whether or not it was the option they argued for. The reasoning goes in the write-up, so the “why” is still there months later when someone needs it.